Terms of Service
These terms of service explain the rights and obligations of You and The Amazon Appeal.
You should read the Agreement carefully before agreeing to pay a fee for Our services. If You do not understand any part or have additional questions please ask us for further information. You should take as much time as You need to understand the service which We are offering.
“Agreement” the agreement between Us and You
“Service” the Service you have chosen to purchase
“You” the person, company entering into the agreement with Us
“Us”, “Our” The Amazon Appeal, Registered in California, United States
2.1. You appoint Us to implement the agreed service and We agree to provide the Service on the terms of the Agreement.
2.2. The agreement will start as soon as You confirm your acceptance of these Terms by purchasing the Service.
3.1. On the basis of the information You have provided to Us, We will review your situation with Amazon, examine any communication between You and Amazon and rely on any extra information provided by You
3.2. You are paying for the Service we provide NOT a GUARANTEED reinstatement of your Seller Account or ASIN
3.3 Our Money Back GUARANTEE will only apply to cases which YOU have not submitted an Appeal to Amazon. This is case by case. Please see our FAQs section for more details.
4.1. We will then prepare and issue your Service as soon as possible (depending on the accuracy of the information which was originally provided by You).
4.2. We will issue you with instructions on how to deal with Amazon. It is your responsibility to follow any instructions provided by Us.
4.3. We will work with You until the Service has been concluded. Once you receive the email from Amazon stating that your account or ASIN has been reinstated, our contract has ended. Anything that happens after that is not our responsibility.
5.1. We are not able to give You any legal advice.
5.2. We cannot be held responsible for any legal action taken against You as a result of fraudulent or incorrect information provided by You.
5.3. We provide no guarantee against future suspensions on your Amazon Account
6.1. You must provide Us with any information needed for Your Service. You must provide original documentation where possible to confirm the details. We will rely on all the information You provide to Us being full, true and accurate and we Will not be responsible to You for any issues to the extent they arise from that not being the case.
6.2. Throughout the Service You must provide reasonable co-operation to Us to allow Us to provide our Services to You and reply as soon as You can to Our reasonable requests for assistance (Please do not ignore our attempts to contact You, as this may affect our ability to provide our Services to You).
6.3. It is your responsibility that you abide by Amazons policies and procedures.
7.1. You have the right to cancel the Agreement at any time. This can be done by emailing Us at info@TheAmazonAppeal.com.com
8.1. We can terminate this Agreement at any time by giving you 14 days notice (by email) in any of the following circumstances
8.2. You seriously breach the terms of the Agreement.
8.3. The information You provided is deemed incorrect or fraudulent.
9.1. This Agreement with You is governed by the laws of the California, USA. Any dispute which arises in relation to this Agreement shall be dealt with by any court in the USA, California, San Bernardino County which is able to hear the case.
We are committed to providing services of the highest standard. That's why We really value your feedback.
Letting Us know when You are not happy with our service gives us the opportunity to put matters right for You and improve our services for all our customers.
We will always do our best to respond as quickly as possible. In each case, We will listen to You and put matters right if we can.
Our complaints process
Please follow our complaints procedure to help us resolve your complaint as quickly as possible.
Giving us details of your complaint
If you want to complain, please provide the following details.
Your name and email address
A clear description of your complaint or concerns
Details of how you would like us to rectify the situation
What we will do
We will do our best to sort out your complaint immediately. Sometimes it may take longer to fully investigate. If this happens We will let you know.