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Refund & Cancellation Policy

Refund and Cancellation Policy

The Amazon Appeal offers non-tangible irrevocable goods and therefore do not issue refunds once the the service has been provided. As a customer you are responsible for understanding this upon purchasing any service at our site.

Our Money Back Guarantee applies if and only if your account has not been suspended before and The Amazon Appeal has done everything in their power to assist you in this process.

Notes on Money Back Guarantee - There are a few things that void this.

  • Any altering of the appeal 
  • Not disclosing or hiding information about the suspended account or the existence of other accounts 
  • Not disclosing or being honest about invoices, suppliers, or authorization before beginning process. (i.e. If you are an authorized reseller or distributor, you must have a letter or certificate stating as such.)
  • If your blocked ASIN turns out to be a prohibited item or Brand
  • Going against our recommendations regarding contacting Amazon or resubmitting appeals without our direction
  • If you refuse the remote analysis and prefer to send in screenshots of your account, we are unable to verify that every ounce of information we need has been provided and therefore cannot guarantee the effectiveness of the appeal.

By completing the checkout process, you agree to our Privacy Policy, Terms of Service, and acknowledge that you understand and will adhere to the Money Back Guarantee policy. You also agree that if there is a dispute, you will fill out the Refund Request Form and waive your right to a chargeback.

We realize that exceptional circumstance can take place with regard to the character of the service we supply.

We do honor requests for the refund on the following reasons:
Non-delivery of the service: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Customer Service Department in writing within 7 days from the order placing date. Otherwise the service will be considered received;
service not-as-described: such issues should be reported to our Customer Service Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased service is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored. Please see our FAQs section for more information on our Money Back Guarantee.

You can cancel our service and request a refund from when the service is ordered and purchased and you not receiving the service. You must fill out the Refund Request Form and accompany this request with detailed and grounded reasons why you apply for a refund.

Our Customer Team is always eager to assist you and deliver highly professional support in a timely manner.