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What to Do If Your Amazon Account Gets Suspended

October 15, 2017


There has never been a better time to be an eCommerce seller. As sales continue to increase year over year, it’s likely that you are searching for the very best way to make your products outsell your competitors. On the other hand, using different tactics is starting to lead to sellers receiving notifications that their Amazon account has been suspended. When you receive notice of this, it is likely that you are going to panic. After all, how can you sell your products if your customers are not able to get to them online? If you have recently been informed of a suspension on your Amazon Seller Account, continue reading below to learn more about why and how you can resolve this issue as soon as possible.

What are your options?

It’s important to remember that this sort of thing happens to people who are also Amazon sellers all the time. It may be tempting to fly off the handle when you find out that your account has been suspended. After all, we know, time is money. On the other hand, throwing a tantrum isn’t likely to do you any good. Instead, consider a plan of action and then begin working to make it a reality. Now let’s talk about how you should proceed. 

What did your alert say exactly?

Every single day, there are plenty of third-party sellers on Amazon who discover that their account has been either suspended, denied, or just entirely banned. But what is the difference between the three?

  • Suspension
    This means that you still have the option of appealing the decision. You will need to put together a plan of action as soon as possible to ensure that you can hopefully get your account reinstated as soon as possible.
  • Denied
    This means that you have already submitted an appeal and that was rejected. You will, however, have the chance to submit a plan of action again, once it has been revised.
  • Banned
    This is the worst outcome that can occur. This meant that you are no longer going to be able to operate your seller account. Your appeal has failed more than once and Amazon is no longer going to consider any of your emails or additional appeals.

  • As you can tell, the process of gaining access to your seller account can be a difficult process if you do not have an effective appeal. Many people think that they can just open another account once they find that theirs has been banned. However, this is not the case as doing this is against Amazon’s terms and conditions.

    Reasons selling privileges are removed:

    Sellers find that their accounts have been suspended for a number of reasons. For the most part, however,, there are three main causes of Amazon suspensions. They are as follows:

    1. Amazon notices that your performance has decreased dramatically. Amazon places a huge emphasis on operating a competitive marketplace that also provides customers with great service. If you have not been doing this, your account could be suspended.
    2. You have violated policies that have been set by Amazon. In other words, if you aren’t going to follow the house rules, you’re going to need to leave.
    3. You are selling a product that is restricted by Amazon.

    Preventing losing your selling privileges

    Many people do not even consider that their account could be suspended until it has happened. The majority of sellers offer their products in a way that they believe to be honorable, and therefore do not anticipate running into any problems when it comes to their Amazon account. Unfortunately, just because you are not doing something purposefully to put your account at risk, doesn’t mean that you are not doing something accidentally.

    In order to prevent a big surprise when it comes to being unable to use your account, we would suggest you try some of the following preventative actions:

    • Ask Amazon if they will put an annotation on your account that states that the ASIN is not counterfeit.
    • Get the Amazon Seller App on your Android or Apple phone in order to ensure that you receive messages and can respond to them more quickly.
    • Read your listing and then read through them again in order to spot any potential red flags.
    • Don’t sell counterfeit goods under any circumstances.

    Writing an appeal

    When Amazon suspends your account even though you think that you have everything possible to have a trustworthy store that provides good customer service, you’re going to have to do a lot of work. While your appeal will identify the reason you have been suspended, you may not be able to find evidence of this on your account. This can be extremely frustrating.

    Many people will begin working on their appeal, even when they are not sure what they are appealing. Additionally, as an eCommerce seller, it is unlikely that you know much about what Amazon is looking for in an appeal letter, especially one that will lead to you having your account reinstated. On the other hand, there are professionals available to you who do precisely that for a living. At The Amazon Appeal, we have over ten years of experience dealing with Amazon suspensions and more. We know how to write an appeal letter that can get your account up and running as quickly as possible. If you don’t want to risk going through the appeals process over and over again, it’s time to call in the Amazon experts. Contact The Amazon Appeal today and find out how we can help you.