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How to write an Appeal for an Inauthentic Item Complaint?!

February 24, 2017

Need Help? 

An inauthentic item complaint on Amazon.com is really serious. Amazon does not sit there and wait for you to answer them back. They just suspend your account. They shoot first. Ask questions later. Now we have all been there. You are making good money and then bam. "Your Selling Privileges on Amazon.com have been Removed" 

So what do you do when this happens?

Step 1

DON'T Panic. If you are 100% sure you are not selling anything that is inauthentic, then you will have a straight forward appeal. If you are not 100% sure then it becomes a bit tough. 

Step 2

Read the notification in detail and go through your reviews, A-Z Claims, and Return Requests. 

You will see signs of where you dropped the ball. All you need to do is get back on track! 

Step 3

Draft up your appeal response. Gather your invoices. Send them in! 

 

This is a time consuming process. And Amazon has different ways of approaching different accounts. We have been in the e-commerce game for over 14 years and we have knowledge and experience and can help get you back on track!